Återbetalningspolicy
Thirty nights to try it
You have 30 days from the day your order arrives to send it back for a full refund of what you paid for the product.
What we need back
The blanket and its controller, in a condition we could reasonably resell. Used is fine. We expect you to have spent your evenings under it, that is the whole point. Washed, damaged, or missing the controller is not.
How to start a return
Email contact@mairyai.com with your order number and we will send you a return address within one business day. Please do not post anything back before you have that address, because parcels sent elsewhere cannot be matched to your order.
Who pays the postage
- If you changed your mind, you pay the return postage.
- If it arrived damaged, faulty, or is not what you ordered, we pay, and we email you a prepaid label.
If it is faulty
Electrical items occasionally fail. If yours does not heat, heats unevenly, or the controller stops responding, unplug it and stop using it straight away, then email us a short video. We will replace it or refund you. You will never be asked to pay to send back a faulty heated blanket.
When you get your money
We refund within three business days of the parcel reaching the warehouse, to the card you paid with. Your bank usually takes another five to ten days to show it.
Cancelling before it ships
Orders leave the warehouse within two business days. Email us before then and we cancel and refund in full. After it has shipped, treat it as a return.
Exceptions
We cannot refund gift cards, and we cannot accept returns of items bought from another retailer.
Kovrah is operated by Anabtawi Labs LLC, 485 Brickell Ave, Apt 4807, Miami, Florida 33131, United States. Questions go to contact@mairyai.com.