Shipping policy
Shipping is free on every order
No minimum, no surprise at checkout.
It ships from inside the United States
Your blanket leaves a warehouse here, not one overseas. That is deliberate. Most heated blankets sold through social media are posted from China and take two weeks or longer to arrive.
How long it takes
- Processing: within two business days of your order.
- Delivery: usually three to six business days after that.
A tracking number is emailed to you the moment the parcel leaves the warehouse.
Where we ship
The continental United States. We cannot currently deliver to Alaska, Hawaii, Puerto Rico, PO boxes, or military APO and FPO addresses, and we do not ship outside the United States yet.
If your tracking stops moving
Carriers occasionally lose a parcel. If tracking has not updated for five business days, email contact@mairyai.com with your order number and we will chase it or send a replacement. You should not have to do the chasing.
Damaged in transit
If the box arrives crushed or the blanket is damaged, photograph it before you unpack any further and email us. We replace it at our cost.
Kovrah is operated by Anabtawi Labs LLC, 485 Brickell Ave, Apt 4807, Miami, Florida 33131, United States.